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Cancel and Refund

1. Cancellation

We guarantee to give clients the pre-approval letter within 24 - 72 hours, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by you can do so without any penalties or charges by sending an email cancellation to You will receive a full refund of any fees paid for this particular service but we do not bear the bank charges. However, no refund will be given after you receive approval letter for your visa from Vietnam Immigration Department.

2. Refund Policy

In case of denied applications without changes or changes are made in appropriate time, refund will be as:

-  Denied applications will be refund 100%(not including bank charges from your bank your Paypal account).

-  Non Refundable in Following Cases: 

        a) Your visa application has been submitted to Immigration or Visa Approval Letter has been sent to your email.

        b) For Additional Services such as Airport Fast Track and Car Transfer:

         -  If we have already arranged these services for the customers.

         -  If the customers do not provide their flight details including the flight number and the exactly arrival time.

         -  If the customers have any changes about their flight details and arrival date but they do not inform us in advance.

- With errors made by client and request to arrange a new correct one, we will charge as follow :  charge extra 50% of the visa service fee for re-apply for new approval letter ( this fee will be depended on your Type Of Visa). The Visa Approval letter is issued by The Vietnamese Immigration, so we are unable to change any detail once it is already been issued.

- With our company's errors, we will do a new visa for you without any addtional cost.

- Within 3 working days after receiving the visa approval letter, if the client does not notify us if there is any mistake in the approval letter, we will not take responsible for that.

- In case, the client provides us the incorrect information including personal information and contact details, we won't be responsble for that.

- In case, the Customers use the Fake Credit Card to settle the payment, they will be denied to enter Vietnam next time.

We reserve the right to modify these refund policy without prior notice.

For cancellation or refund request, please email

Best Reqards

Hotline: +65 98 277 633